Which term refers to the aspect of IT service management that provides actionable information?

The term that refers to the aspect of IT service management that provides actionable information is Key Performance Indicators (KPI). KPIs are specific metrics used to evaluate the success of an organization in achieving its objectives. In the context of IT service management, they serve as tools to measure performance against predetermined goals, allowing organizations to understand how effectively they are delivering services.

KPIs provide quantifiable data, enabling teams to track progress, identify areas for improvement, and make informed decisions based on trends and patterns observed in the performance metrics. This actionable information can guide resource allocation, strategy adjustments, and help ensure that the IT services align with business objectives.

Service Level Agreements (SLA) define the expected level of service between a service provider and a customer but do not directly provide real-time actionable insights. Incident Reports detail specific issues and resolutions but do not serve as a broader metric for performance. Change Management focuses on managing updates and modifications within the IT environment, which is essential for maintaining system stability but does not inherently provide a set of performance metrics.