What plan documents standard procedures for communication during a disruption?

The choice of the Crisis Communications Plan as the correct answer is based on its specific focus on managing communication strategies during a disruption. This plan is designed to ensure that clear, consistent, and timely information is communicated to stakeholders, including employees, customers, partners, and possibly the media, during a crisis or emergency situation. By having established procedures in place, organizations can mitigate confusion and maintain trust by providing accurate updates and addressing concerns effectively.

This plan typically outlines who is responsible for communication, what information should be shared, the methods of communication, and how to handle media inquiries. This is crucial during disruptions since misinformation or lack of communication can lead to panic, misinformation, and greater disruptions.

In contrast, other plans serve different purposes. The Crisis Management Plan focuses on the overall strategy to manage and resolve a crisis, encompassing various organizational functions but not specifically dedicated to communication. The Incident Response Plan details the steps to take in response to specific incidents, such as cybersecurity breaches, focusing on mitigation and recovery rather than communication. The Emergency Response Plan outlines procedures for immediate response to emergencies, like evacuations and first aid, again not centering on communication strategies.