What does an Operational Level Agreement (OLA) typically address?

An Operational Level Agreement (OLA) is a key document that outlines the relationships and responsibilities between different departments within an organization. It serves to ensure that various internal teams, such as IT support, operations, and business units, are aligned in their expectations and obligations regarding service delivery and performance. By clearly defining roles, responsibilities, and interdependencies, OLAs help facilitate effective communication and cooperation among departments, ultimately supporting the organization's overall service level agreements (SLAs) with clients.

In contrast, the other options focus on different aspects of organizational agreements or policies. While confidentiality concerns and terms for technology usage are important, they typically fall under the purview of non-disclosure agreements (NDAs) or acceptable use policies rather than OLAs. Similarly, standards for network security protocols are addressed within security policies and guidelines rather than in an OLA, which primarily focuses on operational relationships and service expectations between internal teams.